Frequently asked questions

Orders are dispatched within 1-2 business days, and every order comes with tracking, so you can follow it from our warehouse to your door rather than guessing. Standard delivery reaches most Australian addresses within a few business days, with more remote areas taking a little longer. If you need it sooner, express delivery is available at checkout. You will get your tracking details by email as soon as your parcel leaves us.

Yes. We deliver free right across Australia, so there is nothing extra to organise and no surprise postage added at checkout. Your band turns up quickly and you can start using it the very next morning. For multi-band sets, both bands ship together in a single parcel, so there is nothing separate to track and no second delivery to wait on.

Yes, we deliver Australia-wide. Most metro and regional addresses receive their order within a few business days of dispatch, while more remote areas can take a little longer for the carrier to reach. Either way, your order comes with tracking so you always know where it is. If you have a tight deadline, choosing express delivery at checkout is the safest way to get it in time.

If only one person needs waking, a single band is enough. The moment two people are setting alarms in the same room, whether that is a couple, housemates or a light-sleeping partner, you really want one band each so nobody is jolted by someone else's alarm. A two-band set also suits one person who wants a spare always charged and packed for travel. Buying the set together means matching bands, one delivery and a genuinely quiet bedroom from the first night.

You can, but buying the set together usually works out cheaper and easier. Both bands match, charge the same way and are ready from day one, so there is no gap in your routine while you wait, and you avoid a second delivery and a second setup. Most people who start with one end up wanting a spare for travel or their partner anyway, so the complete set saves you doubling back later.

Your phone is free, but the cost you are actually paying is not money. It is the death stare before you have opened your eyes, the partner who resents you, the baby you woke, the mornings that start with an apology. A phone alarm wakes the whole room, and over time your brain learns to ignore it and switch it off in your sleep. The band solves the one thing a phone never can: it wakes you and only you.

The alarm fires as a physical vibration pressing directly against your wrist, not as a sound travelling across the room. Because the signal is a localised sensation on your skin, no one else in the bed or the room receives it. Your partner, your baby, your housemates and even the dog stay asleep while you get up. You set the time you want, and the band does the rest quietly, replacing the shared disturbance of a phone alarm.

Yes, and this is exactly the failing it was built to fix. A repeated ringtone gets filtered out by the sleeping brain over time, which is why you have started sleeping through your phone. A direct physical sensation on the skin cannot be habituated the same way. The band escalates its intensity minute by minute rather than relying on a single weak buzz, and you can adjust the strength to suit you. Most heavy sleepers find they no longer need three back-up alarms.

The unbranded fifteen to twenty five dollar bands have two known failings: the vibration is too weak to wake a heavy sleeper, and reliability is hit and miss. This band answers both directly. The vibration escalates in strength each minute so it does not rely on a single weak buzz, and it does not stop until you dismiss it, so you cannot sleep-swipe it and drift off again. It is built to be worn and reset every night rather than fail you at the worst moment.

A bed-shaker sits under the mattress, so it signals both partners at once, which defeats the whole point. Leaving your phone across the room means the alarm still screams into the space and keeps everyone awake while you drag yourself up. This band stays on your wrist and travels with you, so the wake-up reaches one person only, and you cannot mute it from across the room in your sleep. It is the quiet, targeted option the other two never manage.

It shines for anyone who needs to be up without filling the room with noise. Shift workers up at 4am while a partner sleeps, new parents co-sleeping with an infant who must not be woken, heavy sleepers who have started ignoring audible alarms, and early gym-goers slipping out before their partner stirs. It also suits anyone who shares a bedroom and wakes at a different time to the people around them. If two of you both need waking, one band each is the answer.

It is genuinely well suited to all three. People with ADHD and narcolepsy often struggle to surface to sound, and a Deaf or hearing-impaired person cannot rely on an audible alarm at all. Because this band wakes you through physical vibration rather than noise, and because that vibration escalates until dismissed, it reaches you when a ringtone may not. It is not a medical device, but many people in these situations find it a practical, reliable way to wake.

The band is lightweight and soft against the skin, so you can wear it through the night without it digging in. It is designed to feel like a slim watch rather than a bulky gadget, and most people forget it is there within a few nights. It sits comfortably enough to stay put while you sleep, so it is not something you have to remember to reach for. If you find it uncomfortable, you can loosen the fit, and you are covered by the guarantee.

Yes, and this is where a lot of people fall in love with it. When you travel for work you no longer have to trust a rubbish hotel clock or lie awake paranoid about missing a flight, because your wake-up is on your wrist wherever you are in the world. For couples on mismatched schedules, each person wears their own band and wakes on their own time, so neither of you disturbs the other. It travels light and works the same in a hotel as it does at home.

The strap is flexible silicone with a horizontal-ribbed texture that sits softly against the wrist, and the body housing the LED display and vibration motor is ABS. It fastens with a pin-buckle closure and a row of round adjustment holes, so you can set it snug enough to stay put through the night without being tight. There are no loose parts to lose and nothing complicated to manage before bed.

Each band charges over USB and a single top-up lasts through several nights of use, so you rarely think about it. Charge it during the day when the level runs low and it is ready for the night. There are no batteries to replace. If you have two bands, you can rotate them, so one is always topped up and packed while the other charges. Just keep the charging point dry.

Keep it clean by wiping the silicone strap with a slightly damp cloth and letting it dry fully before you wear it again, which stops any build-up on the skin-contact surface and keeps the ribbed texture comfortable. Store it somewhere it will not get crushed or left in direct heat, since heat is what ages silicone and can shorten its life. Cared for this way, it is built to sit in your nightly routine for a long time.

Wear it firmly enough that the display sits flat against the top of your wrist, because good skin contact is what lets you feel the full escalating vibration. Set your wake time directly on the band the night before, so there is nothing to fumble with when you are half asleep. And resist dismissing it the second it starts. Let the vibration do its job for a few seconds so you properly surface rather than swiping and slipping back under.

No, the band wakes you on its own, so you do not need to keep your phone on the bedside table if you would rather leave it across the room. That means one fewer glowing screen in reach and one fewer reason to scroll before bed. You simply set your wake time on the band and wear it to sleep. It does its job independently, night after night.

Then you send it back, simple as that. Every band is covered by our 60-day satisfaction guarantee. Sleep with it for weeks, put it up against your phone alarm, travel with it, and see if it actually gives you the quiet mornings you have been after. If it is not right for you, contact us and we will sort out your refund. We would rather you were genuinely happy than stuck with something that does not suit you.

That is fine. The satisfaction guarantee covers the whole order, so if either of you does not get on with it, you can send it back for a refund within the guarantee period. We want you both waking up your own way in a quiet room, so there is no pressure to keep something that is not working for one of you. Just get in touch and we will help you sort it out.

Most people feel it on the very first morning. The change is not something you have to build up to over weeks. The moment your wake-up becomes a silent vibration only you feel, the death stare, the groan, the barking dog and the crying baby all disappear from your start of day. Instead of jolting awake behind and cranky, you rise on your own terms with a little time to yourself. Give it a week and it often becomes the part of your routine you would least want to give up.

GentleWake exists for the mornings that start with an apology. Shared bedrooms, mismatched schedules, sleeping babies and partners who wake to an alarm that was never meant for them. Our silent vibration band puts the wake-up where it belongs, on one wrist, so one person rises without disturbing anyone else. Everything we make is built around that single idea: a calm, on-time start to the day for you, and undisturbed sleep for everyone around you.

The core product is the Silent Vibration Wake-Up Alarm Band, available on its own or in two-band sets for couples, housemates or anyone who wants a spare for travel. We also offer travel accessories, including a power charging adapter and a single watch travel storage case, so your band is easy to keep charged and protected on the road. Everything is designed to fit neatly into your nightly routine and your suitcase.

You can reach us through the contact page. We aim to reply within one business day. Please include your order number and, if the question relates to a product issue, a clear photo so we can help you as quickly as possible.

GentleWake operates from 241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000. Please note this is a head office address for correspondence only, we do not hold stock here and cannot accept walk-in returns or collection.

Please contact us as soon as possible with the subject line CHANGE or CANCEL and your order number. If your order has not yet been dispatched we will do our best to update or cancel it. If it has already left the warehouse the returns process will apply.

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