Refund policy

Refund Policy

30-Day Guarantee

We want you to use it before you decide. Try your GentleWake product at home for up to 30 days from delivery. If it is not right for you, contact us within those 30 days and we will arrange a refund.

You do not need to leave it unopened. Opening the box, wearing the band overnight and actually using the product is the point of the trial.

How to start a return

Email us with your order number and a short note on what did not suit. We reply within one business day with return instructions.

Please return the item with its original packaging and any accessories where you still have them. Normal use is expected and is not a reason for us to refuse a refund. Items returned damaged beyond normal use, or missing parts, may be refunded in part.

Postage

If the product simply was not right for you, return postage is yours.

If the item arrived faulty, damaged or incorrect, we cover return postage and you can choose a replacement or a full refund. Send us a photo with your order number and we will organise it.

Refunds

Once your return reaches us we process the refund to your original payment method within 5 business days. Original delivery was free, so there is nothing to deduct.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. Our 30-Day Guarantee sits on top of them.

Contact

hi@gentlewake.com.au
241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000
ABN 78 179 294 917